Sweeten Order Cancellation Policy | How Refunds Work
- tandumaine
- Jun 21
- 2 min read
At Sweeten, we understand that plans can change, and we want your experience to be as flexible as possible.
In this article:
When can I cancel?
You can cancel any time before the chef confirms your order. Once your order is confirmed, cancellations are no longer available through the app and may require reaching out to the chef or our support team.
Will I get a refund?
Yes! If you cancel before the chef confirms your order, you’ll receive a full refund to your original payment method. No fees, no penalties.
Refunds typically show up in your account within 5-10 business days, depending on your bank.
Will the chef be notified?
Yes. The chef will receive an email notification letting them know your order has been canceled. The order status will be updated to Closed in their app as well.
How can I cancel in the app?
Just go to:
Orders > Tap on the order you want to cancel
Tap Cancel Order
Confirm your cancellation!
Can I place a new order afterward?
Of course! Sweeten makes it easy to reorder with another chef or choose a different pickup date. Just browse the app and find something new that satisfies your cravings.
Tips for chefs
We recommend confirming orders promptly and keeping your menu availability current so customers can order with confidence. When cancellations do happen, it’s not personal, life happens! Stay responsive and continue offering great experiences.
Need help?
If you run into any issues canceling or have questions about a specific order, our Sweeten Support team is here help at support@eatsweeten.com.
Sweeten is all about community, flexibility, and delicious food! 🍪
